Privacy Policy
Last Updated: January 8, 2026At Polar Moose Lotto ("we," "us," or "our"), we are committed to protecting the privacy and security of our users ("you" or "players"). As a licensed Canadian lottery operator, we adhere to strict standards regarding the collection, use, and disclosure of your personal information. This Privacy Policy outlines our practices and your rights regarding your data.
By accessing our website (polarmooselotto.com), creating an account, or purchasing lottery tickets, you consent to the data practices described in this policy.
1. Information We Collect
We collect information necessary to verify your identity, process transactions, and ensure compliance with Canadian gaming regulations.
1.1 Personal Information
When you register for an account, we may collect the following personal identifiable information (PII):
- Full legal name.
- Date of birth (to verify you are 19+).
- Residential address in Canada.
- Email address and phone number.
- Government-issued identification (for identity verification purposes).
1.2 Financial Information
To process ticket purchases and payout winnings, we collect payment information. Please note that Polar Moose Lotto does not store full credit card numbers on our servers. All financial transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
- Transaction history (purchases, withdrawals, deposits).
- Banking details (for direct deposit of winnings).
1.3 Technical and Usage Data
When you visit our website, we automatically collect certain technical information:
- IP address and geolocation data (to ensure you are located within an eligible jurisdiction).
- Browser type, device type, and operating system.
- Pages visited, time spent on the site, and referral sources.
2. How We Use Your Information
We use your data to provide a secure and efficient lottery experience. Specifically, we use your information to:
- Account Administration: Create and manage your account, verify your age and identity, and provide customer support.
- Transaction Processing: Process ticket purchases, validate entries, and facilitate the payment of prizes.
- Communication: Send you transaction confirmations, important account updates, and winner notifications.
- Regulatory Compliance: Comply with applicable Canadian federal and provincial laws, including anti-money laundering (AML) and responsible gaming regulations.
- Improvement: Analyze user behavior to improve our website functionality, security, and user experience.
3. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
3.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, identity verification services, email delivery platforms). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:
- Comply with a legal obligation, court order, or regulatory request.
- Protect and defend the rights or property of Polar Moose Lotto.
- Prevent fraud or investigate potential violations of our Terms & Conditions.
4. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
- Access Control: Access to personal information is restricted to authorized personnel who need the information to perform their job duties.
- Secure Storage: Data is stored on secure servers located in Canada with robust firewall protection.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device.
- Essential Cookies: Necessary for the website to function (e.g., keeping you logged in).
- Analytics Cookies: Help us understand how visitors interact with the website.
You can choose to accept or decline cookies through our Cookie Banner or your browser settings. However, declining essential cookies may prevent you from using certain features of the site, such as purchasing tickets.
6. Responsible Gaming & Age Verification
Polar Moose Lotto is committed to responsible gaming. We strictly prohibit individuals under the age of 19 from accessing our services.
If we discover that a minor has provided us with personal information, we will immediately delete such information and terminate the account. We use sophisticated age verification tools to prevent minors from registering.
7. Accessing and Updating Your Information
You have the right to access the personal information we hold about you. You can review and update most of your personal information by logging into your account settings. If you wish to request the deletion of your data or have questions about what data we hold, please contact our support team.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Polar Moose Lotto
Privacy Officer
123 Snowy Pine Way, Ottawa, ON
Email: [email protected]